Terms of Service
These Terms govern your use of Gloow (the "Service") provided by Gloow ("we", "us", "our") at gloow.ai. By creating an account or using the Service, you agree to these Terms.
1. The Service
Gloow is an AI receptionist for clinics. It connects to your messaging channels (WhatsApp, Instagram, Messenger, Telegram, Email, SMS & phone) and your calendar (Google Calendar or Outlook), replies to incoming client enquiries on your behalf, and books appointments onto your calendar.
2. Your account
- You are responsible for the security of your login credentials.
- You must be 18 or over and authorized to act on behalf of the clinic you connect.
- You agree to provide accurate information and keep it current.
3. Your responsibilities as a clinic operator
- Compliance with messaging-platform rules. You must comply with the policies of any channel you connect (WhatsApp Business, Meta Platforms, Google) and not use Gloow to send spam or unsolicited messaging.
- Healthcare disclaimers. Gloow is not a medical device. It does not provide medical advice. You are responsible for ensuring clients understand that AI replies are administrative (booking, scheduling, FAQs), not clinical.
- Lawful processing of client data. You are the data controller for the clients you serve. You must have a lawful basis under GDPR (or your local law) to process their messages through Gloow, and you must inform clients accordingly.
- Review and oversight. You retain final responsibility for what is sent from your inbox and what is booked on your calendar. Gloow is a tool, not a substitute for human supervision in critical cases.
4. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law (including healthcare advertising laws, consumer-protection rules, and data-protection law).
- Send spam, scams, or content that misrepresents who you are.
- Reverse-engineer, scrape, or attempt to extract source code from the Service.
- Resell, white-label, or sublicense the Service without our written permission.
- Use the Service to harass, threaten, or harm any person.
5. Pricing, trials, and billing
- Plans, prices, and any free trial terms are described on our pricing page and may change with prior notice.
- Paid subscriptions renew automatically until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.
- All fees are exclusive of applicable taxes (VAT/IVA), which we will add where required.
- Refunds are handled case-by-case. Contact support@gloow.ai.
6. Intellectual property
Gloow, its logo, the software, and all related materials are owned by us. You retain ownership of your content (messages, calendar entries, configuration). By using the Service you grant us a limited, non-exclusive licence to process that content solely for the purpose of providing the Service to you.
7. Third-party services
The Service relies on third-party APIs (Google, Meta, Anthropic, DigitalOcean, Unipile, Twilio, Postmark, Stripe). Their terms apply when you connect them. We are not responsible for changes those providers make to their APIs or pricing.
8. Service availability
We aim for high availability but do not guarantee uninterrupted service. We may schedule maintenance, deploy updates, or temporarily suspend the Service when needed. We are not liable for any downtime, delays, or messaging-platform outages outside our control.
9. Termination
- You can stop using the Service at any time and delete your account from settings.
- We may suspend or terminate your account if you breach these Terms, abuse the Service, fail to pay, or pose a security risk to us or to other users.
- On termination, your access ends, your data is deleted in accordance with our Privacy Policy, and these Terms continue to apply to any unresolved claims.
10. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
AI-generated replies may contain errors. You are responsible for reviewing and overriding them when needed. Gloow does not provide medical, legal, or financial advice.
11. Limitation of liability
To the maximum extent permitted by law, our total liability arising out of or in connection with the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost revenue, lost profits, or lost data.
Nothing in these Terms limits liability for gross negligence, wilful misconduct, or any other liability that cannot be limited under applicable law (including, where relevant, consumer rights under Italian and EU law).
12. Indemnity
You agree to indemnify and hold us harmless from any claim, loss, or expense arising from your breach of these Terms, your misuse of the Service, or your failure to comply with applicable law (including data-protection law in relation to client data).
13. Governing law and venue
These Terms are governed by the laws of Italy. Any dispute will be subject to the exclusive jurisdiction of the courts of Milan, Italy, unless mandatory consumer-protection rules grant you the right to sue in your country of residence.
14. Changes to these Terms
We may update these Terms from time to time. We will notify you of material changes by email or in-app at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
15. Contact
Gloow
Email: support@gloow.ai
Legal: legal@gloow.ai